Managing the eCommerce portfolio for NPCI
Ensuring acceptance of RuPay eCommerce on maximum merchant sites.
Working with technology team to improve the eCommerce solution & User Interface.
Working with Aggregators & Acquiring Banks to improve the eCommerce portfolio.
Ensuring branding and visibility at merchant sites
Conceptualize new ideas and evaluating them objectively from a market and feasibility standpoint.
Working with banks providing payment gateway services to enable their respective aggregators for RuPay acceptance.
Transaction Analysis & Decline management
Working with Banks for enabling them on RuPay ecommerce.
Working with Internal teams like Operations & Technology for certification and other projects.
Working with Internal & external teams for troubleshooting.
Ensuring compliance & adherence to any regulatory & internal compliance points.
Handling customer queries
Designing and executing promotional and usage programs to increase RuPay eCommerce transactions.
Any other special projects Drafting process documents & Internal Notes as required.
Assisting in Key Business Projects and providing support for the same
Monitor Internal Project Tracker and do necessary follow ups.
Preparing presentations for Internal and External audiences.
Adept in problem solving and issue resolution.
Team management & People management skills.
Ability to evaluate solutions/processes from a customer viewpoint.
Technical knowledge to understand the existing solution/issue and improvising on the same.
Knowledge of key business indicators and metrics w.r.t eCommerce.
Strong analytical skills for portfolio analysis.
Understanding of the Indian eCommerce Industry and ecosystem.
Strong interpersonal and communication skills.
Adept in MS Office and Powerpoint.
Demonstrate multi-disciplinary knowledge, i.e. Marketing, Sales, Operations, Risk, Brand, Electronic payments and emerging technologies. |